Work is carried out according to the written quotation and specifications provided in accordance with the contractors’ terms and conditions.

The client must notify the contractor of any defects in the guaranteed works within 7 days of the discovery of a defect. The client must allow reasonable access for the defects to be repaired.

What Is Covered

We will pay the cost of materials and labour charges arising from defective:

  • Workmanship
  • Materials used*

What Is Not Covered

  • Fair wear and tear
  • Any damage /defect caused by a peril capable of being insured under a household or similar policy
  • Any defect caused by misuse, accident, abnormal conditions or neglect
  • Consequential loss of any kind
  • Any defect where any work has been carried out by a third party other than appointed or approved by the Contractor

Plants are guaranteed for a period of twelve months from the date of planting provided that the care instructions have been followed and that the conditions listed above have been met.

Most importantly the plants must be watered twice-weekly during the growing season. Environmental contamination is not covered.

*Manufacturers guarantees only apply to water features, electrical items, irrigation systems and other special elements of the build. 


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